FAQ > General FAQ (13 entries)
Many commonly asked questions are answered here.
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Easy, you’ll need to fill out our Start Forms . If you are issuing us an insurance cert it should be made out to Travis MacRitchie dba HDPioneers.com listing us as ...
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Insurance is always reccomeneded but not always required. If you have a good rental history, or if you rent gear with a lower value, you may not need insurance. Many instances ...
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Not necessarily. Our packages are built to maximize savings, but we can tailor any package to your budgetary needs. We recommend sending us a gear list that we can use to ...
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It’s the best deal in town. Just think of Saturday and Sunday as one day. Pickup on Friday afternoon and return Monday morning for the price of a 1 day rental. ...
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Like most forms of digital storage, it depends. Resolution setting and frame rate will change your recording time. Please see this chart for recording times according to Panasonic's and Sony's specs. ...
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The amount of footage that is able to be recorded on a REDmag varies depending on resolution, framerate, compression, and other variables. Please see this chart for recording times based on ...
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YES! The easiest way to know how much is to ask. Remember, we have a best price guarantee, so if you actually find a lower price for gear elsewhere, we will ...
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We’ve got a roster of great people to recommend to you, or you can always check out our production services.
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Our regular hours are Monday through Friday from 9:00 am to 5:00 pm by appointment only. We do offer after hours service for a nominal fee, so don't worry, we can ...
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Our website contains our normally stocked items, but we can also find non-stocked items for you. Just send us a list of what you are looking for; odds are, we have ...
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Yes! If you need delivery or pickup of the gear, we can usually assist for an extra charge. We also ship to most locations, please inquire for details and rates. ...
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We generally try to work with our clients' schedules to avoid late fees, however, in some instances we will charge a half-day or full-day charge for late equipment.
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Although we do not keep regular hours on weekends, we do allow productions to schedule Saturday returns for a nominal fee to avoid paying for an extra rental day.
